Answers to the most commonly asked questions about flooring.
Armstrong Flooring does not sell any products directly to the consumer, so we can’t offer any sort of pricing. We have distributors who distribute our products to individual flooring retailers. For pricing information and to purchase materials, please contact a local distributor in your area.
We want you to be happy with your floor. If you are not, call your retail store first. They can answer your questions and, if necessary, start to process a claim. If you have further questions, please contact us at:
Armstrong Flooring Pty Ltd
29 – 39 Mills Road, Braeside 3195 VIC Australia
Telephone: 1800 632 624
PLEASE KEEP YOUR SALES RECEIPT.INFORMATION REGARDING THE CLAIMED DEFECT AND DATE AND
PROOF OF PURCHASE MUST BE PROVIDED.
If you wish to make a claim, our customer representative will let you know what information we need to process your claim, including establishing whether any of the conditions or exclusions apply. This may involve us inspecting the premises where the goods have been installed and removing samples for technical analysis. You will bear any expenses involved in contacting us to claim on the warranty, and we will bear the expense of any inspection and of processing your claim.
We do not test other manufacturer's products and cannot warrant their use or performance. Any endorsement or warranty for that product would be the sole responsibility of the manufacturer of that particular product.
We do not recommend using non-Armstrong Flooring maintenance products with our floors, because we did not manufacture these products and therefore have not tested them. If you choose to use a non-Armstrong Flooring maintenance or cleaning product and you have an issue, we recommend contacting the manufacturer of that product for recommendations on how to resolve it.
Luxury vinyl (also referred to as luxury vinyl tile (LVT) and luxury vinyl plank (LVP), is a type of premium flooring. We describe products as luxury vinyl because they showcase premium visuals and installation options.
Our Natural Elements and Natural Creations collections are all waterproof, so planks and tiles won’t swell, buckle or lose integrity when exposed to water. This makes them perfect for any room, including kitchens, bathrooms and laundries.
NOTE: Only the flooring material itself is waterproof. Moisture and flooding can still affect the subfloor/substrate beneath, causing the installation to fail. However, flooring material can be removed, allowed to dry and reinstalled.
Natural Creations and Natural Elements can be installed on all levels of the home and over most subfloors. We recommend reviewing the complete installation instructions for more information.
If wet: Use a clean, white cloth to lightly rub the area with a pH neutral detergent (such as Armstrong Flooring Once ‘n Done) and water. Dry the area thoroughly.
If dry: Lightly dampen a clean, white cloth with mineral spirits. Blot the affected area (do not rub), changing the area of the cloth frequently so you don’t accidentally reapply any residue to the floor. Once the residue is removed, rinse the area with clean, warm water and do not walk on the floor for 30 minutes.
Yes, as long as they are labeled “colourfast” by the manufacturer. We recommend non-staining, vinyl-backed mats or woven rugs. We do not recommend the use of rubber- or latex-backed mats because the chemical (antioxidant) used to keep the backing from becoming brittle can permanently stain your floor.
We recommend using Armstrong Flooring Once 'n Done floor cleaner. We do not recommend detergents, abrasive cleaners or “mop and shine” products. Never use paste wax or solvent-based polishes on your luxury vinyl floor.
We recommend using Armstrong Flooring New Beginnings Stripper.
A liquid disinfectant that you properly dilute would be acceptable, and will not harm the floor.
Follow the manufacturer’s directions for dilution and application — some disinfectants should be allowed to remain on the floor to kill germs. Because disinfectants are wet-mopped onto the floor, and are kept wet for up to 20 minutes and not always rinsed, proper precautions should be made before allowing normal traffic.
NOTE: If this procedure is done frequently, you may want to use Armstrong Flooring New Beginnings Stripper to remove any possible buildup.
Also, frequently applying disinfectants that are not properly diluted can result in discolouration and a more slippery surface. This topical buildup can also be removed with New Beginnings.
Maintaining 3-5 coats of a recommend floor polish (Armstrong Flooring Shinekeeper) on the surface of your vinyl tile floor will help minimize moisture from penetrating the joints.