Flooring FAQs

Answers to the most commonly asked questions about flooring. 

FAQs – General

  • While none of the potentially noncompliant laminate products identified were Armstrong Flooring, we want to assure you that Armstrong Flooring has been taking, and will continue to take, steps to ensure our flooring is safe for you and your family. 

  • Armstrong Flooring does not sell any products directly to the consumer, so we can’t offer any sort of pricing. We have distributors who distribute our products to individual flooring retailers. For pricing information and to purchase materials, please contact a local distributor in your area. 

  • We want you to be happy with your floor. If you are not, call your retail store first. They can answer your questions and, if necessary, start to process a claim. If you have further questions, please contact us at:

    Armstrong Flooring Pty Ltd
    29 – 39 Mills Road, Braeside 3195 VIC Australia
    Telephone: 1800 632 624

    PLEASE KEEP YOUR SALES RECEIPT.INFORMATION REGARDING THE CLAIMED DEFECT AND DATE AND

    PROOF OF PURCHASE MUST BE PROVIDED.

    If you wish to make a claim, our customer representative will let you know what information we need to process your claim, including establishing whether any of the conditions or exclusions apply. This may involve us inspecting the premises where the goods have been installed and removing samples for technical analysis. You will bear any expenses involved in contacting us to claim on the warranty, and we will bear the expense of any inspection and of processing your claim.

  • We do not test other manufacturer's products and cannot warrant their use or performance. Any endorsement or warranty for that product would be the sole responsibility of the manufacturer of that particular product.

  • We do not recommend using non-Armstrong Flooring maintenance products with our floors, because we did not manufacture these products and therefore have not tested them. If you choose to use a non-Armstrong Flooring maintenance or cleaning product and you have an issue, we recommend contacting the manufacturer of that product for recommendations on how to resolve it.

FAQs – Engineered Hardwood

  • Engineered hardwood is not recommended for rooms that are moisture-prone such as bathrooms and laundries. 

  • Engineered flooring can be installed on, above and below grade (the outdoor soil line).

  • Unfinished hardwood is installed in your home before the finish is applied, which can be matched to existing or surrounding engineered hardwood floors. Prefinished engineered hardwood is stained and sealed by the manufacturer prior to installation.

  • An engineered hardwood board is made up of layers (plies) of real wood that are adhered together to make the board more structurally stable than solid hardwood. Whether (and how many times) engineered hardwood can be sanded and refinished depends on the thickness of the top layer of wood. Please refer to the warranty for your floor to determine the feasibility of being refinished. A benefit of engineered hardwood is that it can be installed on any grade level and typically has multiple choices for installation, such as floating, gluing or nailing/stapling down.

    A laminate floor is a realistic picture of a stone or hardwood that is printed on top of a high-density fiberboard (HDF). A resin-saturated paper placed on the bottom serves as a balancing layer that offers a high amount of strength and resistance to moisture. The finish of our laminate floors is a melamine-soaked cellulose paper with an aluminum oxide coating. Since these products are a printed visual (similar to a residential sheet vinyl), they cannot be sanded or refinished.  

  • Edge style treatments are the finishing detail on the top edges and ends of hardwood planks. Different edge styles produce different visual effects.   

    • Square edges – smooth, seamless appearance
    • Micro edges – subtle distinction between planks
    • Beveled edges – distinct grooves between planks for a casual, rustic appearance
    • Micro-beveled edges – features a mini-bevel about half the depth of a beveled edge
    • Scraped edges – beveled edge with a texture that matches scraped flooring
    • Pillowed edges – softly contoured, more rounded
  • Our hardwood is available in these widths:

    • Plank Flooring (up to 150mm wide x varying length)
    • Wide Plank (150mm and wider x varying length)
  • Consult a stain specialist that can custom blend a matching stain colour to order. Some major hardware stores offer custom stain mixing.

  • With sufficient impact or pressure, any hardwood can dent. We recommend using floor protectors on the feet of heavy furniture and rugs in high traffic zones of the home to prevent dents and dings.

  • The most probable cause is sunlight exposure, which can darken or lighten the exposed area. Wood reacts to ambient light and ages over time. Some degree of colour change will naturally occur. We recommend occasionally shifting furniture and rugs to prevent noticeable shading in the floor.

  • Reasons include:

    • Uneven subfloors (refer to subfloor tolerances in our installation instructions)
    • Incorrect use of trowel and/or adhesive
    • Use of improper underlayment

    This problem can be corrected by your installer. Always follow Armstrong Flooring’s installation procedures and use quality adhesives.

  • Yes – to an extent. Repairs include:

    • Colour-blend filler for minor chips
    • Touch-up kit for scratches
    • Board replacement
    • Sanding and refinishing for worn, deeply scratched floors
  • Some engineered wood floors can be refinished one time.  

  • We recommend cleaning your hardwood floor with Armstrong Flooring Hardwood & Laminate Floor Cleaner.

    Learn more about how to clean hardwood floors.

  • No. Water can prematurely age your engineered hardwood floors causing them to crack and split. We recommend using Armstrong Flooring Hardwood & Laminate Floor Cleaner with a microfibre mop.

  • No.  Armstrong Flooring discourages introducing heat and moisture as this may damage your floor. We have not tested steam mopping, so you may want to contact the manufacturer of the steam mop for their warranty information and recommendations.

    If you want to use this product, we suggest getting a written guarantee from the manufacturer that their product will not damage your floor. As with any other product not specifically recommended by Armstrong Flooring, if damage occurs as a result of using the product, it will not be covered under the warranty.  

  • We suggest using floor protectors on the feet of furniture and chairs, rugs in high traffic zones and door mats by any exterior doorways to help prevent scratches on your engineered hardwood flooring.

  • To help prevent denting your engineered hardwood floor, we recommend using strips of hardboard or plywood as a runner under the wheels (if rolling) or furniture legs (if sliding).

  • We recommend using a non-staining rug or mat that is made of a breathable material.  Do not use rugs with solid rubber, latex or vinyl backings. A grid-patterned, non-staining polypropylene backing is acceptable as long as it is breathable. The rugs must be made of a breathable material to prevent moisture entrapment. All questions about the rug or mat should be referred to the rug or mat manufacturer. Jute-backed rugs are not recommended because jute is very abrasive and will scratch the surface of engineered hardwood floors.

  • Waxing is not recommended as it can damage the finish and alter your warranty.

  • It is not necessary and we do not recommend sealing engineered hardwood after install because this will alter your warranty. 

FAQs – Laminate

  • While none of the potentially noncompliant laminate products identified were from Armstrong Flooring or Bruce, we want to assure you that Armstrong Flooring has been and will continue taking steps to ensure our flooring is safe for you and your family. 

  • Our laminate flooring products are not 100% waterproof but are designed to resist topical moisture.

  • Almost anywhere in the home, as long as you have a structurally sound, clean, dry and flat subfloor. Armstrong laminate flooring can be placed over many existing floors made of:

    • wood
    • concrete
    • ceramic
    • tile
    • vinyl sheet

    Review the complete installation instructions prior to beginning your laminate installation.

  • Yes. Be sure to fully adhere the flooring to the stairs without using foam underlayment.  Ensure that you also use the correct stair nosing trim that is suitable for your laminate product with construction grade adhesive.  Contact your flooring retailer if you have any questions.

  • Yes, with the proper tools, skills and planning. For the fastest and easiest installation available in laminate, choose products with Lock&Fold technology.  Refer to the Laminate Installation, Maintenance and Warranty document for more information.

  • Armstrong Flooring’s laminate with Lock&Fold technology is one of the industry’s fastest and easiest installation system. Products featuring Lock&Fold technology install quickly, so you can enjoy your new floor sooner with less interruption to your home than some other flooring installation systems.

  • Armstrong laminate flooring is stable and ready to install out of the box, however we do recommend ensuring that the product be allowed to come to the same temperature as the environment in which this will be installed, and that once the product is the same temperature, that this be maintained for at least 24 hours prior to installation.

  • No additional underlayment is necessary. Moisture barrier sheeting is only required for installing over concrete.

  • Install parallel to incoming light from any windows or if lighting is not a concern, parallel to the longest wall in the room. Refer to the Laminate Installation, Maintenance and Warranty document for more information.

  • We recommend cleaning and maintaining your laminate floor with Armstrong Flooring Hardwood & Laminate Floor Cleaner.

    Learn more about how to clean laminate floors.

  • All rug types are suitable for laminate, just be sure the mat is colourfast and non-staining.

  • Yes – to an extent.  Repairs include:

    • Colour-blend filler for minor chips
    • Touch-up kit for scratches
    • Board replacement
  • Laminate floors have two characteristics which can cause dirt or dried residue on the surface to appear more visible. Many laminate floors have smooth surfaces of consistent gloss, and many laminate floors tend to have a monochromatic look, meaning one colour or hue.  Medium or dark coloured floors can also accentuate surface residues.

    Film, streaking, haziness, smudges or spotting on a laminate surface can be caused by:

    • Non-recommended maintenance products
    • Using cleaning products not intended for floors, such as fabric softener
    • Using a dirty mop
    • Not sweeping, dust mopping or vacuuming prior to cleaning
    • Allowing liquids to dry on the floor without wiping (drying the surface after it is sprayed is the best way to eliminate spotting or streaking)
    • Hard water
    • Oils from hands, feet or animal paws

    To remove these types of residues:

    • First, vacuum, sweep or dust mop the floor
    • Then, apply Armstrong Flooring Hardwood & Laminate Floor Cleaner with a clean terry cloth or microfibre mop
  • No. Laminate flooring cannot be sanded or refinished.

FAQs – Luxury Vinyl

  • Luxury vinyl (also referred to as luxury vinyl tile (LVT) and luxury vinyl plank (LVP), is a type of premium flooring. We describe products as luxury vinyl because they showcase premium visuals and installation options.

  • Our Natural Elements and Natural Creations collections are all waterproof, so planks and tiles won’t swell, buckle or lose integrity when exposed to water. This makes them perfect for any room, including kitchens, bathrooms and laundries.

    NOTE: Only the flooring material itself is waterproof. Moisture and flooding can still affect the subfloor/substrate beneath, causing the installation to fail. However, flooring material can be removed, allowed to dry and reinstalled.

  • Natural Creations and Natural Elements can be installed on all levels of the home and over most subfloors. We recommend reviewing the complete installation instructions for more information.

  • If wet: Use a clean, white cloth to lightly rub the area with a pH neutral detergent (such as Armstrong Flooring Once ‘n Done) and water. Dry the area thoroughly.

    If dry: Lightly dampen a clean, white cloth with mineral spirits. Blot the affected area (do not rub), changing the area of the cloth frequently so you don’t accidentally reapply any residue to the floor. Once the residue is removed, rinse the area with clean, warm water and do not walk on the floor for 30 minutes.

  • Yes, as long as they are labeled “colourfast” by the manufacturer. We recommend non-staining, vinyl-backed mats or woven rugs. We do not recommend the use of rubber- or latex-backed mats because the chemical (antioxidant) used to keep the backing from becoming brittle can permanently stain your floor.

  • We recommend using Armstrong Flooring Once 'n Done floor cleaner. We do not recommend detergents, abrasive cleaners or “mop and shine” products. Never use paste wax or solvent-based polishes on your luxury vinyl floor.

  • We recommend using Armstrong Flooring New Beginnings Stripper. 

  • A liquid disinfectant that you properly dilute would be acceptable, and will not harm the floor.

    Follow the manufacturer’s directions for dilution and application — some disinfectants should be allowed to remain on the floor to kill germs. Because disinfectants are wet-mopped onto the floor, and are kept wet for up to 20 minutes and not always rinsed, proper precautions should be made before allowing normal traffic.

    NOTE:  If this procedure is done frequently, you may want to use Armstrong Flooring New Beginnings Stripper to remove any possible buildup.

    Also, frequently applying disinfectants that are not properly diluted can result in discolouration and a more slippery surface. This topical buildup can also be removed with New Beginnings.

  • Maintaining 3-5 coats of a recommend floor polish (Armstrong Flooring Shinekeeper) on the surface of your vinyl tile floor will help minimize moisture from penetrating the joints. 

Top